1. Overview

The website is operated by M/S 1stopsupershop (registered name of 1stopsupershop.com). The terms ‘’we’’, ‘’Us’’ and ‘’Our’’ are used to refer to only 1stopsupershop.com. 1stopsupershop.com owns all information, tools and services which are stated on the site and which are available on the site for public use. The user is obliged to accept all the terms, conditions, policies and notices officially stated, as they intend to use and receive services from the website.

2. General Conditions
  • By agreeing to these Terms of Service, you represent that you are of appropriate or legal age to use our website and our services.
  • You may not use our products or services for any illegal or unauthorized purpose or violate any laws of the jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of our service.
  • We reserve the right to refuse service to anyone at any time.
  • You are not to reproduce, duplicate, sell or exploit any portion of the Service or product without our prior written permission.
3. Privacy Policy-

Our eCommerce website or app may receive various information of the users and customers- while you place your order for the desired product. We collect the required information such as name, address and email address. We receive this information and process the data to prepare your order on our eCommerce site and further save the information for future use. Also, when you browse our site, we automatically receive your IP address which helps us with your browser and operating system information. Furthermore, with your permission we may send you email about our stores, new branches, products, offers and other related updates. You may as well unsubscribe from such service if you wish, at any given period.

We may pass your details to other third-party companies- who are partner with us, to allow better service. For further marketing and customer service assistance we may pass your information to our agents and subcontractors. Certain third- party service providers have their own privacy policies to allow the purchase related transactions.

We follow industry best practices and practitioners to protect your personal information. We take the responsibility to protect your valuable information to avoid lost, misuse, disclose or destroyed information. We may disclose your personal information if only we are required by law to do so, if you violate our Terms of Service.

However, if you change your mind and decide to withdraw your consent for us to contact you, access or use your information, you may register a complaint or simply contact us at info@1stopsupershop.com

4. Availability and Pricing

Availability and pricing of all products are subjected to availability. 1stopsupershop.com will inform you about the availability of your requested products. If not available, then the Customer Care will offer or suggest similar alternatives.

All prices of products and services are subject to change without notification. If any price is different from the displayed price, we will inform you before dispatching the order and you will have the option to discontinue with your order.

We reserve the right to modify, change and discontinue any Service without notice at any time. We shall not be liable to any customer or any third-party for any modifications, suspension and discontinuation of any Service.

5. Products

Products are available exclusively on our website 1stopsupershop.com. These Products and Services may have limited quantities and may subject to return or exchange.

Metro coverage cannot guarantee that the physical product will look exactly the same as the displayed image. Variations in color and size may be observed due to your device’s display settings, technical issues etc.

We reserve the right, to limit the sale of any product and service to any particular customer at any time under any circumstance. This right may be practiced on a case-by-case basis. We reserve the right to limit the quantities of any products of Services due to it’s downfall of quality or scarcity in quantity.

We also reserve the right to discontinue any product at any time if we feel that the Product or Service does not meet the quality assurance criterias.

6. Discount and allowances

The value of the discount coupon or gift card will not be given to the Customer, if the customer returns the coupon after using for a successful order from 1stopsupershop.com.

Users having multiple accounts under one Cell Phone number, or email address cannot utilize the discounts or offers more than once.

7. Errors, Inaccuracies or Omissions

We reserve the right to correct any error, inaccuracies or omissions, change or update information of any product or service at any time.

We undertake no obligation to update, amend or clarify information on our website including pricing information, except as required by law.

8. Order Cancellation

1stopsupershop.com reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control checks of the ordered products.

1stopsupershop.com also reserves the right to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product availability cannot be predicted by the website because it is most likely due to inventory management issues, website management issues or any other unpredictable reason.

9. Prohibited Uses

The prohibited uses of 1stopsupershop.com and it’s contents are:-

  • To solicit others to perform or participate in any unlawful acts
  • To violate any international, federal, provincial or national regulations, rules, laws or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national, origin or disability
  • To submit false or misleading information
  • To transmit viruses or any other type of malicious code
  • To collect the personal information of others
  • To spam, phish, pharm, spider crawl, scrape or pretext
  • To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website for violating any of the above prohibited uses.

10. Disclaimer

We do not guarantee that your use of our service will be uninterrupted, timely, secure and error-free. From time to time we may remove the service or cancel the service at any time, without prior notice under different circumstances.

Most of Metrocoverage’s products carry a Warranty, the user can use the warranty directly at any brand authorized Servicing Point.

However, any use of the product that results in any injury, loss or damage will not make Metrocoverage liable for providing facilities or care.

11. Shipping / Delivery Policy

For the ready stock products minimum delivery time is 2-3 hours and maximum 72 hours within Dhaka city. For the rest of the location of the country, delivery time will be provided upon placing the order considering transportation and other logistics.

For unavailable products, we will provide delivery timeline upon placement of the order by considering the availability of the product. Minimum time length of such delivery is 7days minimum and 45 days maximum.

Normally 1stopsupershop.com will not accept orders for the unavailable products without having a discussion with the customers. If not, mistakenly placement of the order due to stock availability error.

12. Shipping Charges

Within Dhaka city there is no shipping charge for delivery of products. Outside of the city (inside Bangladesh) charges will depend on third- party delivery companies at an actual rate.

13. Information Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Visit our website to learn more about Privacy Policy.

14. Return & Replacement

You have 3 calender days after an item is delivered to notify us about returning the product. If your item meets the requirement of the return policy , your return process can be initiated by calling our Customer Service. If the nature of your complaint refers to damages, we advise you to check if the item has a warranty.

To make a product return, you need your order number along with the reason for the return. The original copy of the customer copy of the invoice and the product pick-up location.

15. Warranty

1stopsupershop.com prioritizes the safety and security of customers through warranty facilities. The warranty time period starts on the date of purchase from Metrocoverage.com. The warranty applies to the physical product, and only the products which are purchased from 1stopsupershop.com..

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting 1stopsupershop customer support.

If you live outside of Dhaka, you can send your product via any courier service. After receiving your product, it will take 7- 45 working days, depending on the product and its category, to ensure the servicing of our product and its delivery back to you.

Warranty does not cover damages that arises from negligence, misuse or any form of use that is not accordance with the product instructions.

16. Cookies Policy

This website uses Cookies. By using this website, you are agreeing to this policy and consenting to Metrocoverage.com for the use of Cookies in accordance with the terms of Cookie policy.

We may use the information we obtain from your use of our Cookies for the following purposes:

  • To recognize your device when you visit the website
  • To track you as you move about the website, and to enable the use of any e-commerce functionalities.
  • Improve the website’s operability
  • To analyse the use of the website
  • Smooth administration of the website
  • To personalize and customize the website for you with contents that would match your interest.

1stopsupershop also uses various social media and advertising platforms.

However, most browsers give you the option of enabling Cookies by notification of a ‘pop-up’ message that says ‘Allow’ or ‘Don’t Allow’. You may also choose to delete Cookies already stored on your computer.

17. Third Party Links

Certain products or items and Services may include materials from third- parties only for the sole reason of providing better service to the customers.

We are not responsible for evaluating their content nor we provide warranty or hold liability for third-party materials, website contents, services etc.

We are not liable for any harm or damages related to the product purchased with connections of third- party bodies. Any complains, claims, concerns or questions regarding third- party products or services should be directed towards them and not us.

18. Indemnification

As a user of this website and our services, you agree to indemnify and defend 1stopsupershop and hold harmless of any claim or demand regarding our employees, affiliates, service providers, partners, officers, vendors.

19. Termination

The obligation and liabilities of the user prior to the termination of the Service shall survive the termination of this agreement. You may terminate these Terms of Service at any time by notifying us at any time.

If we suspect at any time that you have failed to comply with any term of this Terms of Services, we may also terminate this agreement at any time without notice, in that case you may be liable for all amounts due up till the date of termination.

20. Governing Law

These Terms & Conditions or any other separate agreements we provide are construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any legal claim connecting to this website must be brought within the jurisdiction of the Court in Bangladesh.

21. Changes to Terms of Service-

You can review the most current version of the Terms & Services at this page at any time to keep yourself updated. We reserve the right to change, update, replace any part of the Terms & Services.

22. Contact Information

For more information regarding the Terms of Services sent us email at info@1stopsupershop.com.